Terms of Service

#1. Definitions

Capitalised terms used in these Terms have the meaning given below, whether used in the singular or the plural.

• Operator — MDigital Sp. z o.o., with its registered office at ul. Nowowiejska 77b, 05-850 Pogroszew-Kolonia, Poland, VAT ID (NIP) 1182300026, REGON 540879468, KRS 0001155016, contact address: [email protected]. Full registration details are set out in the Company details document.
• Service — the SemanticHub digital service supplied electronically at semantichub.app under a software-as-a-service model, comprising the functions described in the "Subject matter of the service" section, together with the application programming interface (API) and the integrations made available by the Operator.
• Client — a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, who has entered into an agreement with the Operator for the use of the Service by creating an Account. A Client may be either a business or a Consumer.
• Consumer — a Client who is a natural person entering into an agreement not directly connected with their business or professional activity (Article 22¹ of the Polish Civil Code). Provisions of these Terms concerning Consumers apply accordingly to a natural person entering into an agreement directly connected with their business activity where it is clear from the content of that agreement that it is not of a professional nature for that person (Article 385⁵ of the Polish Civil Code), referred to below as a "Business on consumer terms".
• Account — the set of resources and permissions allocated to the Client within the Service, secured by individual credentials, within which the Client configures Goals, Sources and integrations.
• Source — a publicly available portal, feed or internet address indicated by the Client in the configuration of a Goal, from which the Service retrieves material for further processing.
• Goal — a unit of Service configuration defined by the Client, comprising a set of Sources, criteria for selecting material, parameters for generating Content and the channels to which it is delivered. A Goal determines the scope in which the Service operates for the Client.
• Cluster — a group of items retrieved from Sources that the Service has determined to concern the same topic on the basis of semantic analysis (similarity of vector representations). A Cluster is the working unit on which the Service performs further operations, including the generation of Content.
• Content — textual and graphical material produced within the Service on the basis of Clusters and Goal parameters, including with the use of artificial intelligence systems, as well as material entered or modified by the Client within the Service.
• Source material — material retrieved by the Service from Sources configured by the Client, together with its metadata. Source material does not constitute Content within the meaning of these Terms.
• Terms — this document, constituting the terms of service for the supply of services by electronic means within the meaning of Article 8 of the Polish Act of 18 July 2002 on the provision of services by electronic means.

#2. Scope of application

These Terms set out the conditions for entering into and performing the agreement for the use of the Service, the rights and obligations of the parties, and the complaints procedure. The Terms bind all Clients — both businesses and Consumers — subject to the differences set out below. Acceptance of the Terms is a condition for creating an Account and entering into the agreement.

The Terms are made available free of charge at a permanent address, in a form allowing the Client to obtain, reproduce and record them by means of the information system the Client uses.

The following provisions of these Terms do not apply to agreements concluded with Consumers or with Businesses on consumer terms:

• the obligation to indemnify the Operator in the full scope described in the Rights to content section — as against a Consumer, liability for breach of the representations given there is governed solely by the general rules of the Polish Civil Code;
• the limitations of the Operator's liability described in the Liability section, to the extent they go beyond what is permissible as against a Consumer — as against a Consumer the Operator is liable under the general rules;
• the provision on the competent court set out in the Final provisions section — jurisdiction in disputes with a Consumer is determined under the general rules.

No provision of these Terms excludes or limits the rights a Consumer derives from mandatory provisions of law. Where a provision of these Terms conflicts with such a provision of law, the statutory provision prevails.

A Client using the Service in connection with its business or professional activity gives the representations and assumes the obligations set out in these Terms in full. A Client entering into the agreement on behalf of a legal person or another organisational unit represents that it is authorised to represent that entity for this purpose.

#3. Subject matter of the service

The Service is a tool for monitoring publicly available internet sources, organising the material retrieved from them, producing editorial content on that basis and delivering it to the channels indicated by the Client. The Service runs continuously on the Operator's infrastructure and requires no software installation on the Client side beyond optional integrations.

The Service comprises in particular the following functions:

• Monitoring of Sources — periodic retrieval of publicly available material from the Sources configured by the Client within Goals, together with its metadata. The behaviour of the retrieval engine is described in the Acceptable Use Policy.
• Semantic clustering — grouping of retrieved material into Clusters based on the similarity of their vector representations, together with filtering against the criteria defined by the Client in the Goal.
• Content generation — production of texts on the basis of Clusters, using artificial intelligence systems supplied by third parties, according to the parameters and the response contract defined by the Client.
• Delivery to the Client's channels — transmission of Content or Cluster data to systems indicated by the Client, in particular by webhook, the application programming interface (API) or the WordPress plugin.
• Management and review — access to a panel in which the Client configures Goals and Sources, reviews Clusters and Content, approves or rejects them, and monitors the course of processing.

The Operator may develop the Service and add, change or withdraw individual functions, provided this does not deprive the Client of the essence of the performance. The Operator gives advance notice of the withdrawal of a function material to the use of the Service, in the manner applicable to a change of the Terms.

The Service is not an advisory, legal, medical or investment service. Content produced within the Service constitutes working material intended for editorial verification by the Client — the rules of that verification are set out in the AI-generated content section.

Use of the Service requires a device with internet access, a current version of a commonly used web browser with JavaScript enabled, and an active email address. Information on the techniques used to store data on the Client's device is set out in the Cookie policy.

The Operator notes the typical risks associated with the use of services supplied by electronic means: interception of transmissions by unauthorised persons, malicious software, and attempts to obtain credentials by deception (phishing). The Operator encrypts transmissions using the TLS protocol, stores passwords solely as cryptographic hashes, provides optional two-factor authentication and isolates each Client's data at the database level. Effective protection nevertheless also requires the Client to secure its own device and credentials.

#4. Account and registration

The agreement for the use of the Service is concluded upon creation of an Account. Registration requires an email address, a password, and a declaration that the Client has read and accepts these Terms. Ticking the acceptance box is mandatory — without it no Account is created.

The Operator records the moment of acceptance of the Terms together with their version and stores that record with the Account. The record serves to demonstrate what content the Client agreed to and is the basis for asking for acceptance again upon a material change of the Terms, in accordance with the Changes to the terms section. The processing of data provided at registration is described in the Privacy policy.

An Account may be created only by a person with full legal capacity or by a person acting on behalf of an entity they are authorised to represent. The Service is not intended for persons under 18 years of age.

After registration the Operator sends a verification link to the address provided. Until the email address is confirmed, the functions available on the Account may be limited. Providing an address to which the Client has no access makes it impossible to use the Service and to recover access to the Account.

The Client protects the password and other Account credentials against access by unauthorised persons and does not disclose them to third parties. The Operator provides two-factor authentication (2FA) based on one-time codes generated in an authenticator application; enabling it is recommended, and particularly advisable for Accounts with access to third-party data. The Client stores the issued recovery codes in a safe place; their loss together with the loss of the authenticating device may make it impossible to recover access to the Account.

The Client notifies the Operator without delay of any suspicion that its credentials have been disclosed to an unauthorised person. Actions performed within the Service using the Client's valid credentials are deemed to have been performed by the Client, unless they resulted from circumstances for which the Client is not responsible.

The Client may create API access tokens within the Account. A token authorises actions within the scope of the Account for which it was issued; the Client is responsible for keeping it secure and may revoke it at any time in the Service panel.

#5. Plans and payments

The Service is currently made available solely under the free plan — at no charge. The Operator does not charge fees for the use of the Service, does not accept payments and does not issue billing documents in this respect. The Client incurs no monetary obligations towards the Operator for the use of the Service under this plan.

The free plan may be subject to quantitative limits, in particular as to the number of Goals, Sources, processed items and API calls. The Operator displays the current limits in the Service panel. The limits serve to protect the stability of the Service, not to differentiate between Clients.

The Operator intends to launch paid plans in the future. Payments will be launched together with an update of these Terms — covering in particular the price list and the rules of billing, invoicing and termination of a paid plan — and with an update of the list of sub-processors to include the payment services provider. The change will be introduced in the manner described in the Changes to the terms section.

Use of the free plan will not become chargeable without a prior, express declaration by the Client selecting a paid plan. In the absence of such a declaration the Client remains on the free plan — to the extent the Operator continues to offer it — or, if the Operator ceases to offer the free plan, the agreement is terminated in the manner described in the "Termination" section, with the right to export data preserved.

The fact that the plan is free of charge does not deprive a Consumer of the protection provided for agreements on the supply of digital content or a digital service. The Operator applies Chapter 5b of the Polish Act of 30 May 2014 on consumer rights to Consumers regardless of whether the Consumer is obliged to pay a price.

#6. Right of withdrawal (consumers)

A Consumer who has entered into a distance agreement may withdraw from it without giving a reason within 14 days of its conclusion, that is, from the day the Account was created. Sending the declaration before the deadline expires is sufficient to meet it. The same right is available to a Business on consumer terms.

The declaration of withdrawal may be made in any form, in particular by email to [email protected] or in writing to: MDigital Sp. z o.o., ul. Nowowiejska 77b, 05-850 Pogroszew-Kolonia, Poland. The Consumer may use the model form set out below, but is not obliged to do so. The Operator confirms receipt of the declaration on a durable medium without delay.

The Service starts immediately after the Account is created, because that is the point of it: the Client expects access at once, not after two weeks. By creating an Account, the Consumer requests that performance of the Service begin before the withdrawal period expires and gives express, prior consent to this.

In relation to paid services — from the moment such services are launched — the Consumer acknowledges that, once such a service has been fully performed with their express and prior consent, and where they were informed before performance began that they would thereby lose the right of withdrawal, that right expires; a Consumer who withdraws after requesting that performance begin will then pay for the performance rendered up to the moment of withdrawal, in an amount proportionate to the scope of that performance. Under the free plan the right of withdrawal does not expire on that basis: the exceptions in Article 38(1)(1) and (13) of the Act on consumer rights apply solely to services and digital content for which the Consumer is obliged to pay a price, and there is no such obligation under the free plan. The Consumer may therefore exercise the right of withdrawal throughout the fourteen-day period, regardless of the extent to which they have used the Service.

Under the current free plan, withdrawal involves no monetary settlement in either direction: the Consumer bears no costs and the Operator has nothing to refund. The effect of withdrawal is termination of the agreement and deletion of the Account and the associated data on the terms described in the "Termination" section. A Consumer who wishes to keep the data produced should download it before submitting the declaration, or request its release together with the declaration.

#7. Complaints

The Operator is obliged to supply a Service that conforms with the agreement. Agreements concluded with Consumers are subject to Chapter 5b of the Polish Act of 30 May 2014 on consumer rights, governing agreements for the supply of digital content or a digital service.

The Service is supplied continuously. The Operator is liable for any lack of conformity of the Service with the agreement occurring during the period of supply and revealed within that period. A lack of conformity revealed during the period of supply is presumed to have existed during that period — the burden of proving otherwise rests with the Operator.

Where the Service does not conform with the agreement, the Consumer has the following rights:

1. to demand that the Service be brought into conformity with the agreement — the Operator does so within a reasonable time of being informed of the lack of conformity, without undue inconvenience to the Consumer and at no cost to them;
2. to make a declaration reducing the price or withdrawing from the agreement — where bringing the Service into conformity is impossible or would require excessive costs, where the Operator has failed to bring the Service into conformity within a reasonable time, where the lack of conformity persists despite an attempt to remedy it, or where it is clear from the Operator's statement or from the circumstances that the Operator will not bring the Service into conformity within a reasonable time or without undue inconvenience;
3. to make a declaration withdrawing from the agreement without first demanding conformity — where the lack of conformity is material.

The Consumer may not withdraw from the agreement where the lack of conformity is immaterial; a lack of conformity is presumed to be material. Under the free plan the right to a price reduction does not apply, as no price is charged; the remaining rights apply in full.

A complaint may be submitted by email to [email protected] or in writing to: MDigital Sp. z o.o., ul. Nowowiejska 77b, 05-850 Pogroszew-Kolonia, Poland. The complaint should state the email address associated with the Account, a description of the defect together with the time it occurred, and the outcome sought. The absence of this information is not a ground for refusing to consider the complaint — the Operator will then ask for it to be supplemented.

The Operator replies to a Consumer complaint within 14 days of receiving it, on paper or another durable medium. Failure to reply within that period means the complaint is deemed justified. Any amounts due to the Consumer — where they arise in a given case — are refunded within 14 days of receipt of the declaration of withdrawal or of price reduction, using the same means of payment as the Consumer used, unless the Consumer has expressly agreed to another solution that involves no cost to them.

Complaints from Clients who are neither Consumers nor Businesses on consumer terms are handled by the Operator in the same manner and within the same period; however, the rights under Chapter 5b of the Act on consumer rights do not apply to such Clients, and their claims are governed by the general rules of the Polish Civil Code, subject to the limitations described in the "Liability" section.

#8. Out-of-court dispute resolution

A Consumer may use out-of-court procedures for handling complaints and pursuing claims. Their use is voluntary for both parties and does not bar recourse to the courts. As a rule, proceedings may be commenced only after the complaints procedure with the Operator has been exhausted.

• Voivodeship Inspectorate of the Trade Inspection (wojewódzki inspektorat Inspekcji Handlowej) — the Consumer may apply to the voivodeship inspector of the Trade Inspection to commence proceedings for the out-of-court resolution of a consumer dispute, including mediation.
• Permanent consumer arbitration court (stały polubowny sąd konsumencki) operating at the voivodeship inspector of the Trade Inspection — the Consumer may apply to it to resolve a dispute arising from the agreement concluded with the Operator.
• Municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) — the Consumer may seek free legal advice and assistance in conducting the case from the ombudsman competent for their place of residence.
• Consumer organisations whose statutory tasks include consumer protection, in particular the Consumer Federation (Federacja Konsumentów) and the Polish Consumers Association (Stowarzyszenie Konsumentów Polskich).

The register of entities authorised to conduct out-of-court consumer dispute resolution proceedings, together with information on access to those procedures, is maintained by the President of the Office of Competition and Consumer Protection and is available at polubowne.uokik.gov.pl.

These Terms deliberately do not refer to the European online dispute resolution (ODR) platform. Regulation (EU) 2024/3228 of the European Parliament and of the Council repealed Regulation (EU) No 524/2013, and the ODR platform was decommissioned on 20 July 2025. Referring to it today would direct the Consumer to an address that no longer works.

The Operator does not apply a code of good practice within the meaning of the Polish Act on counteracting unfair market practices and has not undertaken in advance to use the services of any particular out-of-court dispute resolution body. The Operator considers each proposal for such proceedings individually and informs the Consumer of its position.

#9. AI-generated content

The Service produces Content using general-purpose artificial intelligence systems supplied by third parties through an access gateway. Processing within the Service is subject to Regulation (EU) 2024/1689 of the European Parliament and of the Council (the AI Act), Article 50 of which has applied since 2 August 2026.

The allocation of roles under that regulation is as follows:

• The Operator is not the provider of the generative models used within the Service. The models are developed and made available by third parties; the Operator uses them as a deployer and integrates them with its own processing logic. Provider obligations, including those concerning the technical marking of outputs in a machine-readable format, rest with those third parties.
• The Client is the deployer of the system generating Content to the extent that it decides on its production — it configures the Goal, triggers generation and decides whether to publish the result. It is the Client, not the Operator, who introduces Content into public circulation, and the resulting disclosure obligations rest with the Client.

The Client undertakes to mark Content generated or manipulated by an artificial intelligence system on every publication, in a manner that is clear, visible and noticeable on ordinary reading of the material, no later than at the time of first disclosure to recipients. This obligation applies in particular to texts published for the purpose of informing the public on matters of public interest.

The marking obligation under Article 50(4) of Regulation 2024/1689 does not apply where the AI-generated Content has undergone a process of human review and a natural or legal person holds editorial responsibility for its publication. Whether that condition is met is for the Client, as the publisher, to assess; the Operator does not make that assessment on the Client's behalf and does not relieve the Client of responsibility for the content published.

The Operator does not warrant the correctness, completeness, currency or truthfulness of Content produced within the Service. Language models generate text on the basis of probability rather than fact-checking, and may produce untrue statements, attribute quotations to the wrong persons, cite non-existent sources, dates and figures, or reproduce errors present in the Source material.

The Client undertakes to subject each item of Content to editorial verification before publishing or otherwise using it — in particular to check its consistency with the Source material, the accuracy of personal data, dates, figures and quotations, and the compliance of the publication with press law and with the sector-specific rules applicable to the Client's activity. Automatic publication of Content without verification is carried out solely at the Client's risk.

The Operator does not use Source material or Client Content to train its own models. Further representations concerning the behaviour of the retrieval engine and the prohibited uses of the Service are set out in the Acceptable Use Policy.

#10. Rights to content

The Operator acquires no rights to Content produced on the Client's Account. To the extent that Content is the subject of exclusive rights, those rights vest in the Client or in the persons with whom the Client has settled; the Operator holds only a non-exclusive, royalty-free licence necessary to supply the Service — covering reproduction, storage, processing and transmission of Content to the channels indicated by the Client — limited to the term of the agreement and to the purpose of performing it.

The Operator notes that text produced purely automatically, without a creative human contribution, may not constitute a work within the meaning of copyright law and may therefore not enjoy copyright protection. The Operator gives no assurance in this respect; assessing the legal status of any particular item of Content is a matter for the Client.

Source material is retrieved from Sources configured by the Client. The Operator supplies the retrieval mechanism, while it is the Client alone who decides, through the configuration of Goals, which Sources are monitored and to what extent. That circumstance determines the allocation of risk set out below.

By configuring a Source and keeping it in the configuration of a Goal, the Client gives three separate representations:

1. The Client is entitled to instruct the Operator to retrieve and process material from every Source it has configured for the purposes of its Goals — by virtue of a right vested in it, a licence granted to it, the consent of the rightholder or a provision of law.
2. The Client has verified that, in relation to each configured Source, rights have not been reserved in a manner that excludes text and data mining — in particular that no reservation has been made in an express and appropriate manner, including in the terms of use of a website or in machine-readable form, within the meaning of Article 4(3) of Directive (EU) 2019/790 and the national provisions implementing it.
3. The Client will not configure, and will not keep in its configuration, any Source in respect of which it knows, or with due diligence ought to know, that such a reservation has been made, nor any Source whose terms of use exclude automated retrieval of content for the purposes for which the Client uses the Service.

The Client gives and maintains these representations in relation to each Source for the entire time it remains in the configuration of a Goal. A change in the reservation on the part of a Source obliges the Client to remove that Source from the configuration without delay.

Indemnity — Clients who are not Consumers. A Client who is neither a Consumer nor a Business on consumer terms will indemnify the Operator against liability towards third parties and will compensate the Operator for loss suffered in connection with claims relating to copyright, related rights or the sui generis database right, concerning Source material originating from Sources configured by that Client or Content published by it on the basis of such material. The indemnity covers amounts awarded or agreed in settlement and reasonable legal costs. The Operator will notify the Client of any claim without delay, will allow the Client to take part in conducting the case, and will not enter into a settlement without the Client's consent, which the Client will not withhold without good reason.

Carve-out for Consumers. The indemnity obligation described in the preceding paragraph does not bind a Consumer or a Business on consumer terms. As against those Clients, the representations in points 1 to 3 remain binding as statements about their knowledge and entitlements; however, liability for their breach is governed solely by the general rules of the Polish Civil Code: it is limited to the normal consequences of the breach, is proportionate to the degree of fault and is subject to assessment by the court. Imposing an unlimited indemnity obligation on a Consumer would constitute an unfair contract term within the meaning of Article 385¹ of the Polish Civil Code and would be ineffective against them — the Operator does not stipulate such an obligation.

The provisions of this section allocate risk in the relationship between the Operator and the Client. They do not bind third parties and do not limit any claim a third party may bring directly against the Operator or the Client. The Operator states this expressly so that no one reads this section as a guarantee that using the Service is free of copyright risk.

The Operator may refuse to service a Source or remove it from the configuration where it has reasonable grounds to suspect that retrieving from it infringes the rights of third parties, and may suspend processing at the request of a rightholder. The Operator notifies the Client of any such measure together with the reasons for it.

The Client's obligations concerning the configuration of Sources, responding to takedown requests and prohibited uses are set out in the Acceptable Use Policy, which forms an integral part of the agreement.

#11. Data export and switching providers

The Service is subject to Chapter VI of Regulation (EU) 2023/2854 of the European Parliament and of the Council (the Data Act), governing switching between data processing services, which has applied since 12 September 2025. The Client has the right to move to another provider or to its own infrastructure and to retrieve its data for that purpose.

At the Client's request the Operator provides an export of Account data comprising: Client and Account user data, the configuration of Goals and Sources, retrieved Source material together with its metadata, Clusters, produced Content and processing records. The export is provided in a commonly used, structured and machine-readable format — JSON or CSV — together with a description of the file structure allowing it to be loaded into another system.

The Client may retrieve Account data itself at any time through the Service application programming interface (API). This route is available throughout the term of the agreement and requires no request.

The Operator charges no fees for exporting data, for switching to another provider, or for terminating the agreement in connection with switching. Nor does it charge early termination fees on that account.

The Operator carries out an export request without undue delay and no later than within 30 days of receiving it. Where the volume of data or technical considerations so justify, that period may be extended by a further 30 days; the Operator then informs the Client of the extension and its reason before the original period expires.

The maximum notice period for termination by the Client for the purpose of switching is two months; the Client may terminate earlier and at any time on the terms described in the "Termination" section. After the agreement ends, data remains available for download for 30 days, unless the Client has requested earlier deletion, including by deleting the Account in the Service panel — deletion of the Account is carried out immediately and irreversibly, so the export must be made beforehand. After that period the data is deleted in accordance with the "Termination" section.

The right to export data under the Data Act is independent of the right to data portability under Article 20 of the GDPR, described in the Privacy policy, and of the obligation to return or delete entrusted data under the Data Processing Agreement. Exercising one of these rights does not exclude the others.

#12. Availability

The Operator makes every effort to keep the Service running continuously; at the current stage of development, however, it does not undertake to provide any particular level of availability. These Terms contain no service level agreement (SLA) and no undertaking to pay compensation for interruptions. Such an undertaking may be given when paid plans are launched.

The Operator may introduce technical breaks necessary for maintenance, updates and development of the Service. Planned work is carried out at night where possible and is announced in advance where it affects the availability of the Service. Interruptions caused by failures, attacks on the infrastructure or circumstances on the part of external providers may occur without notice.

Some functions of the Service depend on external providers — in particular providers of language and search models, the model access gateway and the transactional email provider. Their unavailability, throughput limits they impose, or their withdrawal of a particular model may reduce the range of functions available in the Service. The Operator selects providers with due care and takes reasonable steps to restore functions, including by changing provider or model.

The Operator does not currently maintain a public status page for the Service. Information about planned interruptions and about incidents affecting the operation of the Service is published by the Operator in the Service panel and, in the case of events of significant scope, also sent to the email address associated with the Account. Enquiries about the current state of the Service may be sent to [email protected].

The above does not limit the rights of a Consumer arising from a lack of conformity of the Service with the agreement, described in the "Complaints" section. Persistent or recurrent unavailability of the Service may constitute a lack of conformity with the agreement, regardless of the absence of an SLA.

#13. Liability

The Operator is liable for non-performance or improper performance of the agreement under the rules set out in the Polish Civil Code, with the modifications indicated below. Those modifications apply solely to Clients who are neither Consumers nor Businesses on consumer terms.

As against Consumers and Businesses on consumer terms, the Operator is liable under the general rules, without the limitations set out in this section. In particular, as against those Clients the Operator does not exclude or limit liability for damage caused intentionally, for personal injury, or for a lack of conformity of the Service with the agreement.

As against other Clients, the Operator's liability is limited to actual loss and does not cover lost profits or indirect loss, in particular loss of anticipated revenue, loss of traffic, loss of goodwill and claims of the Client's counterparties. This limitation does not apply to damage caused intentionally or to personal injury — an exclusion of liability for damage caused intentionally is void under Article 473 § 2 of the Polish Civil Code.

Regardless of the status of the Client, the Operator is not liable for:

• the content and consequences of publications made by the Client, including the failure to mark AI-generated Content on publication;
• editorial, commercial and other decisions taken by the Client on the basis of Content produced within the Service without verifying it;
• the consequences of the Client configuring Sources it was not entitled to configure, and of breaching the representations given in the "Rights to content" section;
• the consequences of the Client disclosing Account credentials or API tokens to unauthorised persons;
• the operation of external systems to which the Client directs the delivery of Content, and the incorrect configuration of those systems on the Client side;
• non-performance of the agreement due to force majeure, understood as an external event that could not have been prevented with due care.

The Operator's liability as a processor of personal data is governed by the Data Processing Agreement and by Article 82 of the GDPR; the provisions of this section do not limit liability arising under those provisions towards data subjects.

#14. Termination

The agreement is concluded for an indefinite period. The Client may terminate it at any time, without giving a reason and without a notice period, by deleting the Account in the Service panel or by a declaration sent to the Operator's contact address. Termination involves no fees.

The Operator may terminate the agreement on 30 days' notice, for important reasons, in particular where it ceases to supply the Service or the plan used by the Client, where the law changes materially, or where it permanently loses the technical ability to supply the Service. The Operator sends the notice of termination, together with its reasons, to the email address associated with the Account.

The Operator may suspend access to the Account or terminate the agreement with immediate effect solely in the event of a gross breach of these Terms or of the Acceptable Use Policy, in particular use of the Service for unlawful purposes, infringement of third-party rights, or actions threatening the security or stability of the Service. Before taking such a measure against a Consumer, the Operator calls on them to cease the breach and sets a period of not less than 7 days, unless such a call is impossible or the breach is unlawful and requires an immediate response. Suspension is applied in preference to termination where it is sufficient to remove the threat.

The Client may appeal against a suspension or a termination with immediate effect; the Operator considers the appeal under the procedure applicable to complaints. If the appeal is well founded, the Operator restores access to the Account.

After the agreement ends, Account data remains available for download for 30 days, unless the Client requests earlier deletion. After that period the Operator deletes the Account data from the production environment. Data present in backups is deleted as the backup retention cycle described in the Privacy policy expires. The Operator retains only data whose storage is necessary to comply with a legal obligation or to establish, pursue or defend claims.

Deletion of data entrusted to the Operator as a processor takes place on the terms set out in the Data Processing Agreement. Exporting data before submitting a notice of termination is recommended — the export procedure is described in the "Data export and switching providers" section.

#15. Changes to the terms

The Operator may amend these Terms for important reasons, namely: a change in the law or in its interpretation affecting the content of the agreement; a court judgment or a decision of an authority concerning the provisions applied; a change in the scope or manner of supplying the Service; the addition or withdrawal of functions; the launch of paid plans; a change to the list of sub-processors; and the need to remove ambiguities or errors in the text of the Terms.

The Operator notifies the Client of an amendment at least 14 days before the day it takes effect — by a message in the Service panel and by a message sent to the email address associated with the Account — stating the scope of the amendment, its reason and the date it takes effect, and making the new text of the Terms available.

A Client who does not accept the amendment may terminate the agreement with immediate effect at any time before the day the amendment takes effect. Failure to terminate by that day means the Client is bound by the amended Terms.

Where an amendment materially and adversely affects a Consumer's access to the Service or their use of it, the Consumer additionally has the right to terminate the agreement within 30 days of the day the amendment is made or, if later, of the day they are informed of it (Article 43j of the Act on consumer rights). That period runs independently of the period referred to in the preceding paragraph and does not shorten it. The Consumer has the same right where a function material to the use of the Service is withdrawn, as referred to in the "Subject matter of the service" section.

Where the amendment is material — in particular where it concerns the scope of performance, charges, the Client representations in the "Rights to content" section, the rules of liability or the manner of termination — the Operator requires renewed, express acceptance of the Terms on the Client's next sign-in. Until such acceptance is given, or until the day the amendment takes effect, the Client uses the Service on the existing terms.

Refusal to accept a material amendment constitutes termination of the agreement with effect from the day the amendment takes effect. The Client then retains the right to export data on the terms described in the "Data export and switching providers" section and the 30-day period of access to data referred to in the "Termination" section.

The Operator records with the Account the version of the Terms accepted by the Client together with the date of acceptance. The current version and the date it takes effect are shown in the header of this document. An amendment to the Terms does not affect rights acquired by the Client before the day it takes effect, nor claims that arose earlier.

#16. Final provisions

The following form an integral part of the agreement: the Privacy policy, the Cookie policy, the Acceptable Use Policy and — to the extent the Operator processes personal data on the Client's instructions — the Data Processing Agreement together with the list of sub-processors.

Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Act on the provision of services by electronic means, the Act on consumer rights and the applicable law of the European Union.

The choice of Polish law does not deprive a Consumer of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of the country of their habitual residence.

The court competent to hear disputes arising from an agreement concluded with a Client who is neither a Consumer nor a Business on consumer terms is the court having jurisdiction over the Operator's registered office. This provision does not apply to disputes with a Consumer — jurisdiction is then determined under the general rules, and this does not limit the rights of the Consumer, including the right to bring an action before the court having jurisdiction over their place of residence.

A Client who is not a Consumer may not transfer the rights and obligations arising from the agreement to a third party without the Operator's prior consent given in documentary form. The Operator may transfer the rights and obligations arising from the agreement in connection with a merger, division or disposal of its business or an organised part of it, giving the Client advance notice; the Client may then terminate the agreement with immediate effect.

If any provision of these Terms proves to be invalid or ineffective, the remaining provisions remain in force, and the relevant provision of law applies in place of the invalid one. As against a Consumer, a provision found to be unfair does not bind them, and the agreement remains in force as to the rest.

Correspondence relating to the agreement is sent by the parties to the email address associated with the Account and to the Operator's contact address. The Client keeps its email address up to date in the Service panel.

These Terms are made available in Polish and in English. In the event of any discrepancy between the language versions, the Polish version prevails.

Version 1.0 of these Terms takes effect on 15 September 2026 and applies to agreements concluded from that day and — in the manner described in the "Changes to the terms" section — to agreements concluded earlier.